Crowning the Customer: How to Become Customer Driven

By: Feargal Quinn

Published May 1st 2001 by Raphel Publishing (first published 1990)

Category: Business

Pages: 159 pages

ISBN: 9780962480836

Description:
What can the owner of an Irish supermarket chain teach anyone about customer service? is the opening sentence in Feargals best-seller. Obviously he can teach them a lot. More than 25,000 copies sold! First to owners and managers then reordered for the staff. Feargal lists the basics for successful service including Listening, The Boomerang Principle and People Power. Read how focus groups are only one of eight listening channels, why you should abolish your head office, the power of the smile and much more.