The Nordstrom Way: The Inside Story of America's #1 Customer Service Company

By: Robert Spector

Published July 2nd 1997 by John Wiley & Sons (first published May 12th 1995)

Category: Business

Pages: 256 pages

ISBN: 9780471191711

Description:
This book is the success story behind the Nordstrom legend written in an accessible, anecdotal style. Describes how American retailing's leading customer service company provides its entrepreneurial sales force with the freedom and tools to create, build, and maintain their own businesses. Includes a succinct history of the company, an explanation of its commission-sales structure and culture, an examination of how store layout contributes to customer service plus sales tips, and techniques from top Nordstrom sales associates.